What is Pay with Points?
Pay with Points is a redemption method that lets you redeem points for a credit for specific credit or debit signature transactions. You can select the transactions you’d like to redeem against on your reward program website. You can also sign up to receive notifications via text or email when an eligible transaction has occurred and redeem instantly by responding to the text or through one click in the email. Emails will come from notification@award-headquarters.com.
How do I use Pay with Points Real Time Notifications?
Complete your preference profile on our registration site, and respond to the opt-in text or email you receive. Then, every time you make a purchase that qualifies for notification under the preferences you provided, and you have sufficient points in your account, you will receive an email or text. Simply reply “REDEEM” via text or click the redemption button in the email and your points will be redeemed for that purchase. A statement credit for the purchase will appear on your monthly billing statement.
Can I sign up multiple accounts for Pay with Points with the same phone number?
Yes, you may assign a 10-digit U.S. mobile number to all eligible accounts in good standing.
Can I sign up multiple phone numbers in the same household for Pay with Points?
You may only assign one 10-digit U.S. mobile number per household or account.
I received Pay with Points text/email messages after several consecutive purchases. Are they all valid for redemption?
You may only redeem against the most recent email or text message received. You can go to the Pay with Points section of your reward program website to choose to Select & Credit from up to the last 45 days of qualifying transactions that have not already been redeemed.
Can I still redeem if the text or email message delivery is delayed?
The text or email message is sent at the time of the qualifying purchase. You have 72 hours from the time the purchase is made to respond and redeem, otherwise you can go to the Select & Credit section of your reward program website and choose the transaction there.
Why didn’t I receive a text message for my purchase?
Certain categories of transaction, such as dining or gas stations may not receive a message due to the authorization process needed. You must also have enough points in your account to cover the redemption and the transaction must fall in the categories and dollar threshold you have selected. Some dining transactions may not include the tip when processed, which may also impact the transaction’s inclusion based on your dollar threshold.
Will I receive Pay With Points email or text messages for international transactions?
If an international merchant transaction qualifies and is coded under a category and dollar threshold you have selected, you will receive a message. Please note that not all international merchant transactions may process due to differences in categorization by the processor and foreign exchange rates. Your statement credit may also vary from the exact transaction amount due to foreign exchange differences.
Will I receive notifications while I am traveling internationally?
Yes, you will receive notifications for qualifying transactions. Please consult with your carrier for any applicable SMS charges that may apply during your travel.
Will I receive a Pay with Points email or text message for my auto bill pay transactions?
If the transaction falls within your preferences and dollar threshold, and you have enough points to redeem against it, you will receive a notification.
Why is the Pay with Points credit on my statement different from my transaction amount?
The statement credit may be different from your final purchase amount if the transaction included a gratuity, fees, estimated taxes, or foreign exchange.
How do I stop receiving text messages or emails for Pay with Points? You can opt-out of texts at any time by going online to your reward program website, by texting ‘STOP’ in response to a notification or by calling 866-534-4046. You can opt-out of emails at any time by going online to your reward program website, or by calling 866-534-4046. After you opt-out, you may still receive messages for up to 24 hours.
My points are combined with my spouse/significant other’s, will I receive message for purchases made on his/her account?
Yes. If your transactions qualify to earn combined points under a program, the household member who has opted in to receiving messages will receive notification for any qualifying Visa credit transaction.
Do I need to make the required minimum payment on my credit card statement if I have received Pay with Points statement credits?
Yes. Payment requirements for your credit card are governed by your cardholder agreement.
Why is my transaction not displaying for redemption on my loyalty program website?
Transactions begin to be collected when you first come to the rewards website or opt-in for notifications. Transactions before this date will not display. Transactions that are not of the amount or in categories allowed by your program will not display. And you will only ever see qualifying transactions for which you have enough points to redeem.
When will my statement credit appear on my account?
Please allow up to ten business days for your statement credit to appear.
How will my statement credit appear on my account?
Your statement credit will be listed with the description “Paid With Points”.
