Arrival of your new card
On May 21, 2023, begin using your new credit card. Here are some things to remember:
- Call the number on the sticker of the new card from the primary phone number on your account
- Be prepared to answer a few security questions based on the cardholder’s information
- Destroy your old TruMark Financial credit card, as it will not be valid after May 20, 2023
- Reestablish any automatic billing with merchants
- Add your new TruMark Financial Visa® credit card to your mobile wallet
Members who opened a new TruMark Financial credit card on or after April 12 – your new card will be ordered on May 22, and will arrive in 7-10 business days.
Business credit cardholders with authorized signers – When your business credit cards are issued they will have the same credit card number for all authorized users. You can use these cards through June 30. In the beginning of June, we will issue new cards that have individual credit card numbers for each authorized user.
Credit card access via TruMark Financial’s online banking/mobile app will be unavailable for a few days beginning Thursday, May 18. We will notify you via email/text once online banking/mobile app credit card access has been restored.
After the credit card conversion, your transaction history prior to May 1, 2023, will no longer be available via online banking’s transaction history. Prior account history will be available via account statements.
Please note: This may have an impact on Quicken and QuickBooks. Please be sure to back up your files before May 18, 2023.
Access to the Money Management tool will be temporarily unavailable beginning May 18.
Credit card alerts and scheduled recurring/futured dated transfers will be temporarily suspended on Friday, May 19. Any scheduled payments will be processed the week of May 22.
Business members on TruMark Financial’s Business+ online banking/mobile app system will need the account administrator to reset entitlements for each new credit card.
Your credit card statements will now be sent separately from your TruMark Financial account statements. If you receive e-Statements, you will receive a separate notification email from firstname.lastname@example.org when the statement is available. To access your new credit card e-Statement after conversion, you will be required to enroll into the system and set up security questions.
Please note: You will receive a May and June paper statement even if you are currently enrolled in e-Statements. Please review your address to ensure it is correct by logging into online banking/mobile app and selecting “Settings” > “My Settings” before May 18, 2023
Bill payments/recurring transactions
If you use your credit card to automatically pay recurring bills (i.e., electric, insurance, cable) or recurring subscription accounts (Amazon, EZPass, gym memberships, etc.), please be sure to update your account with your new credit card number, payment address (P.O. Box 37603, Philadelphia, PA 19101-0603), and other information after you activate your new card.
If you would like to have your credit card set up for overdraft protection in the event your checking account has insufficient funds, simply contact the credit union.* If you already have your credit card set as overdraft protection it will continue.
Online payments will not be accepted from May 18 through May 21. If you have an automatic payment set, it will be posted within a few days, effective as of the day it was received. Once the conversion is complete, you can easily make your credit card payment via TruMark Financial’s online banking/mobile app. Your payment will be due on the 28th of the month as it is today. Payments made after 5:30 p.m. will be posted the next day. If you have an automatic payment set, it will continue. If you need to mail a payment, please mail it to P.O. Box 37603, Philadelphia, PA 19101-0603. If you have your payment sent from a non-TruMark Financial bill pay system, please be sure to update the mailing address.
Existing credit card alerts will not be converted. Once you activate your new credit card, please reestablish alerts for that card.
Existing credit card controls will not be converted. Once you activate your new credit card, please reestablish card controls for that card.
There will not be any changes to CURewards. You can still view and redeem rewards via TruMark Financial’s online banking/mobile app.
Cash back rebate
There will not be any changes to the cash back rebate. All accrued cash back balances will be transferred to the new credit card and will continue to earn cash back on future purchases.
Update your TruMark Financial Visa® credit card in your mobile wallet for continued quick, easy, and secure checkout.
With your new credit card, you’ll enjoy 24/7 credit card support. Simply call 866-820-6838 for assistance. Additionally, you can visit trumarkonline.org or your local branch for help.
Please check back for updates
*There are no overdraft transfer fees when funds are advanced from a credit card, but interest will accrue from the date each advance is made.