Important credit card updates
On May 21, 2023, TruMark Financial partnered with a new credit card processor. Because of this change, TruMark Financial Visa® credit cardholders received a new credit card prior to the conversion.* With your new credit card, you’ll enjoy 24/7 credit card support, industry leading fraud detection, and fraud prevention technology for safer and more secure spending. Plus, with this new partnership, the credit union will be able to implement new technology as it becomes available.
Online banking
After the credit card conversion, your transaction history prior to May 1, 2023, will no longer be available via online banking’s transaction history. Prior account history will be available via account statements.
Business members on TruMark Financial’s Business+ online banking/mobile app system will need the account administrator to reset entitlements for each new credit card.
Your credit card statements will now be sent separately from your TruMark Financial account statements. If you receive e-Statements, you will receive a separate notification email from creditcardestatement@trumark.org when the statement is available. To access your new credit card e-Statement after conversion, you will be required to enroll into the system and set up security questions.
Please note: You will receive a May and June paper statement even if you are currently enrolled in e-Statements.
You can easily make your credit card payment via TruMark Financial’s online banking/mobile app. Your payment will be due on the 28th of the month as it is today. Payments made after 5:30 p.m. will be posted the next day. Credit card payment amounts and due dates in TruMark Financial’s online banking/mobile app will update on the 2nd of each month.
If you have an automatic payment set, it will continue. If you need to mail a payment, please mail it to P.O. Box 37603, Philadelphia, PA 19101-0603. If you have your payment sent from a non-TruMark Financial bill pay system, please be sure to update the mailing address.
Please note: TruMark Financial credit card payments can’t be made directly via shared branching. However, you can continue to use shared branching to make a deposit into your savings/checking account and then transfer the funds to your credit card via TruMark Financial’s online banking/mobile app or by calling 1-877-TRUMARK.
If you use your credit card to automatically pay recurring bills (i.e., electric, insurance, cable) or recurring subscription accounts (Amazon, EZPass, gym memberships, etc.), please be sure to update your account with your new credit card number, payment address (P.O. Box 37603, Philadelphia, PA 19101-0603), and other information after you activate your new card.
If you would like to have your credit card set up for overdraft protection in the event your checking account has insufficient funds, simply contact the credit union.* If you already have your credit card set as overdraft protection it will continue.
Existing credit card alerts will not be converted. Once you activate your new credit card, please reestablish alerts for that card.
Existing credit card controls will not be converted. Once you activate your new credit card, please reestablish card controls for that card.
There will not be any changes to CURewards. You can still view and redeem rewards via TruMark Financial’s online banking/mobile app.
There will not be any changes to the cash back rebate. All accrued cash back balances will be transferred to the new credit card and will continue to earn cash back on future purchases.
Update your TruMark Financial Visa® credit card in your mobile wallet for continued quick, easy, and secure checkout.
With your new credit card, you’ll enjoy 24/7 credit card support. Simply call 866-820-6838 for assistance. Additionally, you can visit trumarkonline.org or your local branch for help.
On May 21, 2023, begin using your new credit card. Here are some things to remember:
Please note:
Members who opened a new TruMark Financial credit card on or after April 12 – your new card will be ordered on May 22, and will arrive in 7-10 business days.
Business credit cardholders with authorized signers – When your business credit cards are issued they will have the same credit card number for all authorized users. You can use these cards through June 30. In the beginning of June, we will issue new cards that have individual credit card numbers for each authorized user.
*There are no overdraft transfer fees when funds are advanced from a credit card, but interest will accrue from the date each advance is made.
*If you have a Visa® joint credit cardholder or authorized user they will receive a new card prior to the conversion as well.
Employees are able to participate in TruMark Financial’s 401(k) plan with Principal Financial Group. The plan offers both pre-tax and after-tax Roth contributions as well as a matching employer contribution.
We are pleased to provide a comprehensive employee benefits program designed to keep employees healthy and provide protection in case of serious illness, disability or loss of life. Benefits available to eligible employees include:
In addition to a comprehensive benefits package, TruMark Financial focuses on their team members’ work-life balance through amazing employee perks. These includes access to discounted financial services, entertainment, shopping, travel, electronics, and so much more contributing to our well-being.
TruMark Financial recognizes employees have diverse needs for time off from work and provides the Paid Time Off policy to meet your needs. This benefit promotes a flexible approach to time off. TruMark Financial also provides time off for over 11 different federally recognized holidays annually.
TruMark Financials’ tuition reimbursement program provides encouragement and financial assistance to eligible full-time employees who wish to further their education by completing business-related courses or working towards a degree. The program includes business-oriented seminars, skill-improvement courses and degree-required courses at accredited institutions.
TruMark Financial is dedicated to helping the communities we serve. Employees are encouraged to participate in local volunteer opportunities. As an added benefit, TruMark Financial employees are able to trade up to 8 hours of community service each year for paid time off.
Throughout the year, TruMark Financial celebrates success in a variety of ways to ensure recognition of its employees. In addition, employees are also able to award one another for making a difference. This includes fostering an environment of inclusion, connection, and belonging.
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