TruMark Financial has implemented the below to assist members and partners who have loans/lines with the credit union:
- Eligible home equity loan, personal loan, vehicle loan, credit card, home equity line of credit and convenience line of credit holders may skip loan payments for the next two months or 60 days*
- Click here to download the request form. Complete it and send via email to firstname.lastname@example.org, print and bring in-person to a TruMark Financial branch drive-thru, or mail to: TruMark Financial Credit Union Attn: Payment Assist 335 Commerce Drive P.O. Box 8127 Fort Washington, PA 19034
- Mortgage relief
- A range of hardship programs are available for mortgages
- Call 215-396-6425 for assistance
Business and commercial line/loan holders also may be eligible for the above. Please call 215-396-6425 for assistance.
*Not all loans may qualify. Offer good only for existing TruMark Financial accounts and lines/loans in good standing. This offer is good through April 30, 2020. If any of your TruMark Financial lines/loans are 30 days or more past due, your Skip-A-Pay request on any line/loan will not be processed. Acceptance of this offer may extend the term of your loan. Your loan payment due date will be advanced two months if you pay monthly or semi-monthly or 60 days if you pay weekly or bi-weekly. Interest continues to accrue on your unpaid balance during the payment period skipped. We will apply your subsequent payments first to any unpaid interest. Therefore, the first and possibly second payment after your skipped payments may not reduce your principal balance. Skip-A-Pay offer is made under the terms of disclosure given at time of line/loan disbursal. For first mortgage, business loans, student loans, and business credit cards, or additional hardship requests, please call 215-396-6425.
Effective April 1, 2020
Temporary fee waivers/changes
Savings, Basic Checking, Business Basic Checking, Business Plus Checking, and Business Premium Checking accounts
First 5 ATM transactions at non-TruMark Financial ATMs FREE
Certificates of Deposit (CDs)
No penalty fee for early withdrawal
Loan late fees being waived
Late fees assessed April 2020, will be waived. This includes:
- Credit cards
- Vehicle loans
- Home equity loans/lines of credit
- Convenience line of credit
- Personal loans
24/7 account access from the safety and convenience of home
Online and mobile banking
Check balances, transfer funds, lock/unlock debit and credit cards, and more.
Deposit checks anytime, anywhere with TruMark Financial’s mobile app
Use your TruMark Financial debit and credit cards with Apple Pay®, Google Pay, and Samsung Pay® for in-store contactless payments
TruMark Financial’s online Bill Payer service is the secure, reliable, and free way to pay bills automatically with funds deducted from your TruMark Financial checking account
Popmoney – person-to-person payments
Send, request, and receive money with just about anyone online or through your mobile device with Popmoney
e-Statements are a fast and safe way to view your TruMark Financial account statements each month
Online loan applications
Apply for a credit card, home equity loan, auto loan, mortgage, and more from anywhere you are
Monitor your accounts 24/7 by creating customized text and email alerts
Frequently Asked Questions
What is TruMark Financial doing to help prevent the spread of COVID-19?
Will COVID-19 affect member service or other services TruMark Financial provides to me or my business?
Where can I learn more about COVID-19?
Financial safety and scam alerts
It’s common for fraudsters to take advantage of emergencies to propagate scams. The Coronavirus epidemic is no different. TruMark Financial will never contact you to ask for your online banking login, password, or other personal identifying information. If you are unsure if a phone call or email is genuine, please call our Member Service Center at 1-877-TRUMARK or visit your local branch. Visit our fraud awareness page to learn more.