Important Security Update Regarding Your Account

TruMark Financial takes its obligation to protect your security and privacy very seriously. To further ensure the security of your accounts beginning on July 16, 2007, TruMark Financial Credit Union will require all members to log in Internet Teller without the leading zeros of their account numbers as their User ID.   If you use leading zeros when you log in, please complete the following steps:

How to log in:

Just complete three simple steps before logging in without leading zeros:
Before you log in without leading zeros please make sure you complete the following steps:

1. Scheduled transfers: please cancel any scheduled transfers. Once you have logged in without leading zeros, you can reset these transfers under your new user ID.  
   Click here to view instructions.
2. Funds Transfer: If you utilize this service, please unsubscribe. Once you have logged in without leading zeros, you can subscribe to the Funds Transfer service again.
   Click here to view instructions.
3. Notifications: If you use the notifications feature, please cancel them. You can reset notifications once you have logged in without leading zeros.
   Click here to view instructions.

Log into Internet Teller without leading zeros by July 16, 2007
When you log in without the leading zeros of your account number, Internet Teller will consider you a new user. This means that your password will revert to your four digit Touch Teller PIN.

Current Bill Payer users must have bills transferred to the new user ID. 
Once you have logged in without leading zeros, you must contact the Call Center at 
1-877-TRUMARK to transfer your current Bill Payer records to your new Internet Teller user ID.  NOTE: You will not see your Bill Payer records until you contact the credit union to transfer them. If you set up your bills again manually without contacting the credit union, you risk making multiple bill payments.

If you have any additional questions about TruMark Financial's security update.  Call Center Representatives are available to assist you at 1-877-TRUMARK, Monday through Friday from 8 a.m. to 8 p.m., Saturday from 9 a.m. to 1 p.m., and Sunday from 11 a.m. to 3 p.m.